I woke up yesterday to no internet.
I called ATT at 6:30am, and after talking to a robot for twenty minutes I got a tech rep who made me jump through interminable hoops, including rebooting my modem, and then told me they were having problems with their server in Pleasanton, gave me a work order number, and said someone would call back in an hour.
By noon I decided to try to find a hotspot and as soon as I was on the sidewalk I was hearing "no cellphones, no internet, no ATM, no nothing..."
The entire town was without phones, internet, credit card or bank transactions until about 6pm.
Santa Cruz County in a black hole amid phone, Internet outage - Santa Cruz Sentinel